Standard Shipping

In-stock orders are dispatched within 2-3 business days with Australia Post, please allow up to 10 business days for delivery within Australia. Most orders arrive sooner, although delivery times may vary by location and carrier conditions. Delivery is calculated at checkout based on your postcode.

• Delivering to Australian addresses, including PO Boxes.

• The person named on the delivery must be over 18, present at the address, and able to show valid ID when signing.

• Sending a gift? Enter the recipient’s name as the delivery name so they can sign on arrival.

• If delivery cannot be completed, Australia Post will leave a notice with instructions for the next steps.

• To help protect the quality of your wine, dispatch may be delayed during extreme weather conditions. If your order is affected, we’ll let you know.

Follow your order via Track My Order or the link in your confirmation email. If it seems overdue, contact [email protected]

Premium Shipping

Our Premium Shipping service, delivered by Anonymous Wine Freight, offers temperature-controlled transport in selected locations to help protect your wine in transit https://www.anonymouswinefreig...

• Delivery available in Brisbane, Sydney, Melbourne and Adelaide, and selected surrounding areas, regional Victoria, the Mornington Peninsula, Gold Coast and Byron Bay.

• Cannot deliver to PO Boxes.

• Interstate deliveries use insulated, cooled vehicles. Local deliveries use air-conditioned vehicles and additional protective measures.

• The person named on the delivery must be over 18 and present with valid ID to sign for delivery.

• If no one is available, the delivery team may contact you to arrange a reattempt. A $15 fee may apply.

• Orders are only left in a safe place with your authority to leave, and where it’s secure, out of sight and sheltered from the weather.

• Tracking is available via https://www.anonymouswinefreight.com/send-with-us

Delivery Schedule

Orders leave us in Brisbane every Tuesday and Thursday.

• Brisbane: Tuesday collection for delivery Wednesday; Thursday collection for delivery Friday

• Sydney: Tuesday collection for delivery Wednesday; Thursday collection for delivery Friday

• Melbourne: Tuesday collection for delivery Thursday; Thursday collection delivery for the following Tuesday

• Regional Victoria: Tuesday collection for delivery the following Wednesday/Thursday/Friday

• Adelaide: Tuesday or Thursday collection for delivery the following Thursday/Friday

• Perth: Tuesday collection for delivery next Thursday/Friday/Monday

• Gold Coast: Tuesday collection for delivery Thursday, Thursday collection for delivery the following Thursday

• Byron Bay: Tuesday and Thursday collection for delivery on Friday

Premium Shipping Insured

• Anonymous Wine Freight's liability for loss, damage or destruction directly caused by the provider is subject to its terms, with a stated limit of $1,000 per consignment.

• Additional high-value consignment insurance is available at 1% of the order total for eligible consignments valued above $1,000, subject to the provider's terms.

International Shipping

International delivery is available by arrangement. Our Concierge team can assist with destination availability, shipping options and an individual quote.
Import duties, taxes and customs fees at the destination are the responsibility of the recipient.

For international enquiries, contact [email protected]

Complimentary Shipping

Concierge Club members enjoy complimentary delivery on all orders over $200. Simply sign in to your account before checkout and it will be applied automatically. Not a member? Sign up here

Pick Up Orders

Orders can be collected from the hotel concierge at Emporium Hotel South Bank, 267 Grey Street, South Bank, Queensland 4101.

• Collection is available from 7am to 9pm, seven days a week.

• Please allow at least 2-3 business days for your order to be prepared.

• Orders placed over the weekend will be available from Monday afternoon at the earliest.

• Please DO NOT attempt to collect your order until you have been contacted advising that it's ready for collection. If there are any delays outside of this, you will be contacted.

Conditions of Sale

Loss or theft is not covered for orders with Authority To Leave comments made.

Read the full conditions of sale for further detail on collection, returns and legal requirements.

This page was last updated October 2026.